Plain-language answers about payment, scheduling, access, pets, and our guarantee.
Payment is due when your cleaning is completed. We accept major credit and debit cards, and can arrange other methods when we confirm your booking. No deposits for standard residential cleans.
Plans change. We ask for at least 24 hours notice to cancel or reschedule a visit so our team can adjust. Repeated same-day cancellations may require a small booking hold for future visits. To change a visit, reply to any of our texts or call us.
Most clients provide a door or garage code, leave a key in an agreed spot, or are home to let us in. Access details are confirmed when scheduling and stored securely. If we cannot access your home at the scheduled time and cannot reach you, the visit may count as a same-day cancellation.
We love pets. Let us know who lives with you and how they feel about visitors, and we will work around them. For everyone's comfort we ask that anxious pets be settled in a comfortable space during the clean. We use products chosen with homes with kids and pets in mind.
If any spot isn't right, tell us within 24 hours of your cleaning and we come back to re-clean it, free. No forms, no fuss, no hard feelings.
One complimentary welcome gift per household with a completed first cleaning, while supplies last. Gift options may vary. No cash value.